Any study of public-access ICT users is incomplete without a corresponding examination of non-users. To put the findings from our venue operator and user surveys in context, we will also conduct a survey of people who do not use public-access ICTs. This will take the form of household surveys in a selection of the locations where the user surveys are conducted. We are currently developing the sampling strategy and questionnaire instrument.

With the data from this survey, we hope to gain a greater understanding of the differences and similarities between public access ICT users and non-users, reasons for non-use, and the extent to which use of public access ICTs might give users unique advantages over non-users. We have updated our original survey research questions to include the non-user element.

Survey Research Questions

1. What is the demographic profile of public access ICT users and non-users?

2. Apart from public access ICTs, what other information and communication resources do public access ICT users and non-users have?

3. How do public access ICT users and non-users perceive their ICT skills and what are their ICT use comfort levels?

4. Why do people go to public access ICT venues?

5. What are the reasons for non-use of public access ICT venues?

6. What do people do at public access venues?

7. How accessible are public access ICT venues and services to different types of populations?

8. How do the design, services and operations of public access ICTs affect usage patterns?

9. What do public access ICT users see as the impacts of using public access ICTs?

10. Do non-users see an impact from not using public access ICTs?

11. What outcomes can be associated with public access ICT use in different domains?

12. Are the outcomes non-users experience from using non-public access information and communication resources similar to the outcomes experienced by users of public access ICTs?

13. Does public access ICT use have indirect impacts?

14.What is the value of public access ICTs to users?

15.  What is the cost of providing public access ICTs?